Our Privacy Policy

01 Introduction

This Privacy Policy applies to growthroodigital.com and the services and communications provided by GrowthrooDigital (“we”, “our” or “us”). It describes how we may collect, hold, use and disclose personal information when you browse our website, submit an enquiry or communicate with our team.

We handle personal information in accordance with the privacy laws that apply to our activities. Where applicable law requires consent, we will seek it before carrying out the relevant activity.

02 Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

When you contact us, request a quote or enquire about our services, we may collect:

• Your name and business or company name.
• Your email address and telephone number, if provided.
• Your business website URL and relevant business details.
• Information about the services you are interested in.
• Details and documents you choose to include in forms, emails or messages.

Technical and Website Usage Information

Depending on the tools enabled on our website, technical information may be collected automatically. This may include your IP address, browser and device type, operating system, referring page, pages visited, time spent on pages and interactions with website content.

Information from Other Sources

Where relevant and permitted by law, we may receive limited information from service providers or platforms that support our communications, analytics, advertising or business activities.

Please avoid sending sensitive personal information unless it is necessary for your enquiry.

03 How We Use Your Information

We may use the information we collect to:

• Respond to your questions, enquiries and requests.
• Discuss your business goals and relevant digital marketing services.
• Prepare proposals, quotations and service recommendations.
• Manage client communications and deliver agreed services.
• Maintain, troubleshoot and improve our website and its content.
• Understand website traffic and visitor behaviour where analytics tools are enabled.
• Measure advertising and campaign performance where applicable.
• Protect our website, prevent misuse and maintain appropriate business records.
• Meet legal obligations and establish, exercise or defend legal claims.
• Send marketing communications where permitted by law.

We will not use personal information for an unrelated purpose unless that use is permitted or required by applicable law or, where necessary, you have given your consent.

04 Contact Forms and Communications

If you submit a form, email us or contact us through another channel, we may use the details you provide to respond to your enquiry and follow up about the services or information you requested.

Please ensure the information you submit is accurate and that you have permission to share any information about another person that you include in your message.

If you receive marketing emails from us, you can opt out using the unsubscribe link provided, where available, or contact us directly. We may still send necessary service-related or legally required communications where appropriate.

05 Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies to support website functionality, understand visitor behaviour and measure marketing performance.

Depending on the tools enabled, these technologies may support:

• Essential functionality: Core website features and security.
• Analytics: Understanding traffic, page performance and visitor interactions.
• Advertising measurement: Measuring campaign results and conversions.
• Marketing: Supporting audience measurement or relevant advertising where applicable.

You can manage or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

06 Analytics and Advertising Tools

Depending on the tools implemented on our website or used for our campaigns, we may use third-party analytics and advertising services to understand website performance and measure marketing activities. These may include Google Analytics, Google Ads or Meta advertising tools, if enabled.

Such services may collect information through cookies, pixels or similar technologies, such as browser activity, device identifiers, pages visited and campaign-related events. The information collected depends on the provider, configuration and your privacy settings.

For more information, you can review the providers’ privacy resources:

• Google Privacy Policy
• Google Cookie Information
• Meta Privacy Policy

These examples do not mean every listed tool is currently active on our website. Our actual use depends on the tools configured at the time.

07 How We Share Information

We do not sell your personal information. We may disclose relevant information in limited circumstances, including to:

• Service providers: Providers supporting website hosting, communications, form management, technical support and business operations.
• Analytics and advertising providers: Where relevant tools are enabled to measure website activity or campaign performance.
• Professional advisers: Legal, accounting or other advisers where reasonably necessary.
• Authorities or other parties: Where disclosure is required or authorised by law, or is reasonably necessary to address security or fraud concerns.
• Business successors: In connection with a proposed or completed business restructure or transfer, where permitted by law.

We aim to limit disclosures to what is reasonably necessary and take appropriate steps to ensure information is handled in accordance with applicable requirements.

08 Overseas Processing and Data Storage

Some hosting, analytics, communication or other service providers may store or process information in countries outside your country of residence. The countries involved depend on the providers and services used by our business.

Where applicable privacy law imposes requirements on overseas disclosures or transfers, we will take the steps required by that law. We will update this section if our actual data-handling arrangements materially change.

09 Data Security and Retention

Keeping Information Secure

We take reasonable technical and organisational steps to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to respond to enquiries, manage business relationships, provide services, maintain required records, resolve disputes and meet legal obligations. When information is no longer required, we will take reasonable steps to delete or de-identify it unless retention is required or permitted by law.

10 Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or services. These operate independently and may have their own privacy policies, terms and tracking practices.

We do not control the privacy practices of external websites. We recommend reviewing their privacy policies before sharing personal information directly with them.

11 Your Privacy Rights and Choices

Depending on your location and the laws that apply, you may have rights to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate, incomplete or out-of-date information.
• Request deletion where applicable law provides that right.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing where applicable.
• Opt out of marketing communications.
• Raise a privacy concern or submit a complaint.

To make a request, contact us using the details below. We may need to verify your identity before responding. Some requests may be limited by legal requirements or applicable exceptions.

12 Privacy Complaints

If you have a concern about how we have handled your personal information, please email info@growthroodigital.com with details of your concern. We may contact you for additional information so we can investigate it.

We aim to review and respond to privacy complaints within a reasonable timeframe. We will consider your concerns and take appropriate steps to address them in accordance with applicable privacy requirements.

13 Children's Privacy

Our website and services are intended for a general business audience and are not specifically directed at children. We do not knowingly collect children's personal information in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

14 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers, technologies or legal requirements. The latest version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

15 Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to raise a privacy concern, please contact GrowthrooDigital.